Accessibility Statement

1. About this statement

This accessibility statement applies to the website www.arsenale.ai, operated by Arsenale Limited. It does not cover the dashboard interface of the Arsenale Appliance product, which is assessed separately and will have its own accessibility documentation when it is generally available.

Arsenale is a private company and is not subject to the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018. We are, however, subject to the duty to make reasonable adjustments under the Equality Act 2010 — and we publish this statement voluntarily because procurement teams in our intended customer base (UK government, defence, regulated finance, healthcare) routinely look for one, and because designing the website to be usable by everyone is the right baseline.

Our target standard is the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, the same standard required of UK public-sector websites.

2. Compliance status

This website is partially compliant with WCAG 2.1 Level AA. Partial compliance means we meet the standard in most respects, but there are known issues — listed in section 4 — where we either do not yet meet it or where we rely on third-party components we cannot fully control.

3. What is accessible

The following measures are in place across the site:

• Semantic HTML structure — headings, lists, and landmarks are used correctly so that assistive technologies can navigate page structure.
• Keyboard navigation — all interactive elements (links, buttons, menu, forms) are reachable and operable using only a keyboard.
• Skip to main content — a skip-link appears on keyboard focus at the start of every page so that screen-reader and keyboard users can bypass the navigation.
• ARIA on the navigation menu — the hamburger menu uses aria-expanded, aria-modal, role="dialog", and aria-label so screen readers announce it correctly. The Escape key closes the open menu.
• Form labels — all form fields on /enquire and /pricing have programmatically associated labels.
• Colour contrast at AA — body text, headings, links, and footer text are tested to meet the WCAG 2.1 AA contrast ratio of at least 4.5:1.
• Reduced motion — pages respect the operating-system prefers-reduced-motion setting; introductory animations are disabled for users who have set this preference.
• Colour is not the sole signal — where colour is used to indicate status (for example, SHIPPED vs SHIPPING on the Trust page), it is always paired with a text label.
• Resizable text — text can be resized up to 200% in browser settings without loss of content or functionality.
• Decorative images carry empty alt text — the brand mark in the navigation uses alt="" because the brand name is provided as adjacent text, avoiding screen-reader duplication.
• No autoplaying audio or video — the site contains no auto-starting media.

4. Known accessibility issues

We are aware of the following issues. Each is described honestly along with our planned response.

5. How this statement was prepared

This statement was prepared on 14 May 2026, based on a self-assessment of the site against WCAG 2.1 Level AA carried out by the Director of Arsenale Limited. The assessment used:

• Automated testing — Lighthouse and axe-core (browser developer-tools accessibility audits) on every public page.
• Manual keyboard testing — full tab-through of every page, including the navigation overlay, both forms, and all interactive elements.
• Screen-reader spot checking — macOS VoiceOver pass on the homepage, /pricing configurator, /enquire form, and the trust/legal pages.
• Colour-contrast verification — every foreground/background colour pair on the site checked against the WCAG 2.1 AA 4.5:1 minimum (3:1 for large text and UI components).
• Reduced-motion verification — site behaviour confirmed under operating-system reduced-motion settings.

This statement will be reviewed and re-published at least annually, with the next review due no later than 14 May 2027, and sooner if material changes are made to the site.

6. Reporting an accessibility problem

We want to know if you encounter an accessibility barrier on this website. To report a problem:

• Email contact@arsenale.ai with a brief description of the issue, the page URL, and (if possible) the assistive technology, browser, and operating system you were using.

We will:

• Acknowledge your report within 5 business days.
• Provide an initial response, including a likely remediation timeframe, within 14 business days.
• Where possible, offer an alternative way to access the information or service in the meantime.

7. Enforcement procedure

The Equality Act 2010 prohibits service providers from discriminating against disabled people, and requires them to make reasonable adjustments. If you contact us about an accessibility issue and you are not satisfied with our response, you can refer the matter to the Equality Advisory and Support Service (EASS):

• Website: www.equalityadvisoryservice.com
• Telephone: 0808 800 0082
• Textphone: 0808 800 0084

The EASS provides advice and information on discrimination and human rights issues. Where appropriate, the matter can be escalated to the Equality and Human Rights Commission (EHRC).

8. Plans to improve

Our planned improvements, in priority order: